Eventually we all find ourselves in conversations tainted by anger, miscommunication, emotions, and other behaviors/attitudes which if not managed properly will result in ineffective interaction between parties. This can have a devastating effect on personal and business relationships as well as developing into larger problems such as EEO or sexual harassment complaints, decrease in organizational moral, or creating a communication obstruction between staff and management. This 6-hour class focuses on methods and techniques that can be used to influence challenging conversations toward a more professional, calm and clear style of information sharing. This can be extremely important during conversations based around high conflict situations such as issuing performance evaluations, announcing controversial organizational information, or interacting with a “difficult” person. This training program is interactive and participatory.
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